Customer Service Representative – New Zealand
Date Posted: 01/06/2012

The Customer Service Representative oversees the day to day call center operations. He/ She ensure that there is smooth flow of the operations and contact support to the Foreign Office. He / She also ensure that the needs of the Foreign Office are met and the daily reportorial requirements are submitted. The main task in Call Center department is to process phone in calls and inquiries, ensures timely and accurate response regarding inquiries and complaints regarding remittances. He/ She is responsible for providing satisfactory replies and assistance to the Foreign office, Beneficiaries and occasionally Remitter regarding inquiries, status feedback and complaints.


Functional Competency Requirements:

  • Bachelors degree of any College Course
  • Must have at least 6 months experience at a Call Center Industry
  • Has experience in supervisory level
  • Good computer skills, including Word and Excel in a Microsoft Windows environment
  • Good oral and written communication skills
  • Result-oriented and must have the ability to handle multitask functions
  • Detail-oriented
  • Able to exhibit a high level of confidentiality
  • Has training in Phone etiquette and business writing are recommended

iRemit was envisioned to be the ultimate choice remittance service provider globally. Candidates for this position should possess the following Core Competency Requirements that reflect our Core Corporate Values:

  • Integrity
  • Teamwork
  • Work Excellence
  • Customer Service Orientation

 
PREVIOUS APPLICANTS NEED NOT APPLY.

To express your interest for this position, please send an email to careers@iremit-inc.com
with your Letter of Application and Resume printed in the body of the email message itself.

PLEASE DO NOT ATTACH YOUR RESUME AND OTHER CREDENTIALS TO THE EMAIL MESSAGE
Additional requirements will be requested from short-listed Candidates AS NEEDED.

You can also personally deliver your application or send by post to:
Human Capital Management Department
iRemit, Inc.
8F Wynsum Corporate Plaza, Emerald Avenue,
Ortigas Center, Pasig City 1605